SECURITY MEASURES IN UCS
When it comes to healthcare, the importance of security measures can never be emphasized enough. At Flat world Solutions, we have a comprehensive security system in place that ensures complete confidentiality of data and patient privacy. HIPAA standards, thereby offering you the highest standards of security and privacy.
- Our Security System at a Glimpse
- Regular audit trails on employees who have access to customer information
- Processes and technology that ensure 100% HIPAA compliance
- Confidentiality Agreements, Non-Disclosure Agreement and Service Level Agreements are signed at the onset of every project to ensure complete customer security
- Internet usage policies, company usage policies and software/hardware warranties ensure that privacy and confidentiality are never compromised at Flat world Solutions
- If that's not enough, we follow stringent measures to ensure complete personnel security, data security, site security and network security.
Personnel Security
Documents are not allowed to be taken in or out of the office. Image capturing devices are strictly prohibited and security checks are conducted before employees leave the premises Before commencing project, employees and personnel are made to sign confidentiality and Non- Disclosure Agreements.
Employees are trained thoroughly on the importance of security maintenance and on the various security measures taken by Flat world Solutions. Personal ID cards serve to verify employee identities data Security Apart from confidentiality agreements, penetration tests and regular security audits are conducted to ensure that there is 100% maintenance of security, in the rare case of a security breach; the concerned customer will be intimated immediately.
We have an experienced IT team that ensures that the integrity of patient information and the confidentiality of customer data are never compromised. High-end security devices and procedures are in place. All software and configurations are based on customer requirements We take a back-up of data every day in order to ensure that important information is never lost or misplaced Site Security Surveillance cameras both in the office and the premises ensure that the office is monitored on a 24/7 basis.
Network Security
A highly effective network security policy ensures that access is limited to authorized personnel Network and systems are protected at various levels and passwords are changed on a regular basis to prevent hacking and data theft. Systems run on a secure server - 128-bit SSL encryption System access policies are restricted to a handful of authorized personnel. Floppy discs and pen drives are disabled on every computer and spot checks are conducted every day to ensure security. We use only the latest versions of firewalls and anti-virus software in case of an emergency, a back-up of our network can be taken and stored in a secure facility.
Physical Security
Our systems are secure and managed by a security officer, who handles security policy information and protected health information. No data capturing devices are allowed, thereby ensuring that sensitive patient information never gets compromised. Even for data exchanges, only digital copies are used in order to prevent paper printouts from reaching the wrong hands. Security guards working 24/7, further ensure that our building is completely secure.
Data Security
All confidential information is restricted to computers in which our personnel work on. We have high security firewalls that prevent information from getting out and even in cases where a client requests us to work on their server we work through the customer's computer, to minimize the possibility of data theft. Process executives working on client data are denied access to emails and no one is given access to floppy and USB drives.
HIPAA Training
The programmers in our healthcare BPO division are a team of highly skilled professionals who are up to date on the latest in international coding standards. Though their levels of expertise may vary, most of our coders have been certified by the American Association of Professional Coders (AAPC).
Background Checks on Employees
Our recruitment process involves extensive, in-depth background checks on the past history of prospective employees. All healthcare BPO employees receive privacy and confidentiality training as a mandate by HIPAA. General access credentials are required to even enter the office or access computers. In addition to these, our staff also signs confidentiality agreements. Regular audits of HIPAA compliant solution programs are conducted and corrective plans for any violation are in place.