F.A.Q
Frequently Asked Questions
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Why would they use UCS Healthcare for the same service they are already providing?
Apart from our affordable prices and superior services, we also offer our staff, which is made up of the most skilled and informed people in the business. Selecting UCS Healthcare Health Services will result in fewer mistakes, less paperwork, and less stress. We take care of everything so you can spend more time concentrating on your patients and business.
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Why should I file electronically?
For several reasons, electronic filing is preferable: It lowers the possibility of human error—about 25% of paper claims are delayed due to errors, whereas electronic claims only have a rejection or error rate of roughly 2%; it expedites the return process—since electronic claims are prioritized and paid within 7 to 10 days—it costs you an average of $7 per claim to file; and it eliminates adjudication errors—because processors do not have to rekey your claim into their system.
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Are you compliant with HIPAA?
Indeed. We are fully compliant with all of the HIPAA requirements and standards. Plus, we are knowledgeable and up-to-date on all the frequent changes to the rules and regulations.
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How long is the set-up process?
Generally, the process takes 4-6 days after the contract is signed. We can offer a more precise timeframe once we've reviewed your requirements.
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What if a patient has a billing question?
A team of ours answers calls from patients and informs them of the status of their bills.
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What happens with unpaid claims?
Every claim is followed up on until the full amount is received. To make sure the payment is received in full, we issue as many statements as are required.
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What if a doctor needs to access a patient’s record?
We offer an affordable, secure Internet-based system that can run patient ledgers and other reports, chart, code, and share data with other providers and lab systems without requiring a phone fax, freeing up office space.
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How often are claims billed?
Usually within 24 hours of receipt of the claim.
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Can I check my billing balance?
Yes. You can do so online 24/7 through a secure login.
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Can you do this at a lower cost?
We promise to provide you with the best services at the most competitive and promising price on the market.
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What specialties do you support?
We support all specialties.
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How Do I Know Your Employees Are Qualified?
Every one of our medical billers has a minimum of a Bachelor's degree and has worked in medical billing for at least five years in a range of medical specialties.
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Do I have to change any systems or software to use you, and do you provide Practice Management Systems (PMS) and Electronic Health Records (EHR)?
You don't need to make any changes because we can work with any system you currently have. In the event that we lack a system, we offer PMS and EHR at no cost. Additionally, we offer FREE clearinghouse services. Except in cases where the insurance company requests a paper claim, we electronically submit all claims.
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Do you offer a free trial?
Yes, we have a free trial that lasts 30 days. If we don't live up to your standards, you don't have to pay.